Shipping & Delivery
We ship our products directly from our warehouse or from vetted partners.
Processing time: 1–2 business days
Delivery time within Germany: typically 5–10 business days (varies by product and carrier)
Once your order has been shipped, you’ll automatically receive a shipping confirmation with a tracking link.
Returns & Refunds
You can return unused items within 14 days of receipt.
Just send us a short email at support@chanle.de — we’ll provide all return instructions.
After we receive your return, your refund will be issued within 5 business days to the original payment method.
We want you to be 100% satisfied — contact us anytime with questions.